Returns

The Gotti.bg Online Store informs its customers that, according to the Consumer Protection Act (LPP), the goods received by the customer because of the nature of the Internet trade can be returned within 14 days, without explicit grounds for this, as long as the status The goods should be the same in which it was received, it was not used except for a sample, the integrity of the packaging was not damaged and has a preserved commercial appearance (all labels, stickers, etc.))

The cost of returning products is at the expense of the customer.

Refusal of purchased products without reason

If the ordered goods do not represent what you wanted, you can return it and will be restored to your value (except for transport costs) within 14 working days from the date of receipt. Before sending the product back to us to Peshtera, office of Econt Peshtera - 52 Georgi Kyoseivanov Str. The returned products as well as the packaging must be in the same condition as they were delivered (without traces of use, in the original packaging with all accessories, with labels in unchanged condition and accompanying documents). The cost of courier services for the return of the product (s) is at the expense of the customer. The refund for a purchased product is done after the consignment of our consignment is accepted after we make sure of its whole! The refund is only by bank transfer (after a completed and sent form- a declaration certifying that the bank account has made the person herself personally) within 14 working days from the date of receipt of the shipment. Return shipments with cash on delivery will not be accepted!

Damaged or defective goods upon receipt

Upon receipt of the shipment, you must check the contents of the package for correspondence of the goods with the request. When finding a defective product up to 24 hours of receipt and in the case of undamaged commercial appearance of the goods and packaging, we are committed to replaced with a new one according to the commercial guarantee of the respective company manufacturer or to restore the value of the goods you have paid, in accordance with Article .55 of the LPP, starting from the date on which you, as consumers, have exercised your right to withdraw. After this period or in case of violation of the commercial type or packaging of the goods, from the repair of the goods shall be borne by the conditions specified in the warranty card. We do our best to supply our products without defects. However, if you get a defective product, all you have to do is contact the Gotti.bg team and we will do what is necessary to replace the products. The cost of courier services for the return of a product (s) is at the expense of Gotti.bg. The refund takes place within 14 working days from the date of receipt of the returned shipment.

Claims that are not followed by improper use or maintenance are not accepted. We need to have real indications of defects arising from the manufacturer's fault. The deadline for consideration of the claims is up to 30 days.

Wrongly delivered products or those that do not meet the specifications of the site.

In the event of a non -compliance of the goods with the characteristics indicated on the site, the Provider reimburses the entire amount paid by the User, including the transport costs paid by the User for the acquisition of the goods in accordance with Art. 59 para 3 of the LPP and within 14 working days of receipt of the goods and undisturbed commercial appearance of the goods and packaging. If you have received another product, please let us know immediately, return the product and it will be replaced. All costs for the return and delivery of the right product will be borne by us. If the product does not meet the specifications in our offer, you can return it and you will receive a full refund. The cost of courier services for the return of the product (s) is at the expense of the customer. In the event that the product is filed with a claim, transport costs are at the expense of Gotti.bg the refunds shall take place within 14 working days from the date of receipt of the shipment.